Shipping & Returns

 

Shipping

Our warehouse is only open on business days which are Monday through Friday excluding holidays. Orders are only processed on business days. For example, if you place an order at 7PM on Friday night it will not be processed until Monday. In addition, the shipping carriers do not deliver on the weekends.

In the rare case of an item being out of stock when you order it we only ship complete orders unless you specifically ask us to back order an item. This means that the order will be held until all of the items are available unless you contact us. We ship in plain brown boxes with nothing on them but a shipping label. The return labels say "21st Century". The packing slip inside the box will have our company information. We can ship UPS or FedEx and the packages are insured. PO Boxes and APO/FPO must ship by US Mail and are NOT insured (meaning we do not credit for lost or damaged US Mail packages). All of our Priority Mail packages have delivery confirmation numbers at no extra charge (not available with APO/FPO). Please note that USPS delivery confirmation numbers are not the same as the tracking numbers given by UPS and FedEx. Often times they have very little detail and sometimes are not even updated by the USPS. There is no insurance for any packages shipped by US Mail. No packages are sent requiring a signature unless you specifically request it (the carriers charge for this service). Tracking numbers and shipping charges are automatically emailed to you at the end of the shipping day.For discretion and anonymity of our customers credit card charges will appear as "MCBRIDEDESIGNS".

International packages can be shipped by FedEx or US Airmail. We do not credit for packages seized or rejected by customs authorities. We prefer to not send anything to the Middle East, South Asia, Africa, South America or Eastern Europe (basically anywhere but Canada and Western Europe). Nearly 100% of the orders are fraudulent. The customer is responsible for any duties or taxes that are due when the package arrives.

Returns

Health regulations prohibit returns of these types of products (you obviously can not resell a used item and there is no way to tell if a returned item has been used). Defective items will be replaced with the exact same model only. There are no exchanges or returns of videos or dvds, defective items will be replaced with the exact same title only. Any returns of defects must be approved in advance and must be unused items with complete packaging. Undeliverable/refused packages will be charged a 30% restocking fee plus shipping charges.
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